At Ashley by Ashley Schenkein, each piece is handmade-to-order and we limit item quantities to ensure that you receive a piece that is highly unique, high quality and highly just-for-you. Each piece in our collection has subtle variations due to the individual qualities of the metals and gemstones.

Shipping & Terms
Ashley by Ashley Schenkein ships via: USPS First Class insured up to the total amount of what is being shipped or USPS Express for items over $1000. We do not ship to PO boxes. Please pay attention to the time frame for each individual piece or contact us if you need an item sooner. We will do everything we can to accommodate your requests. 

Ashley by Ashley Schenkein is not responsible for the speed of delivery, packages that are undeliverable, etc. Please make sure your shipping address is correct and feel free to contact us to inquire about the status of your order.

International Orders
We ship internationally! Upon checkout you will receive a shipping estimate, which will be adjusted upon final processing of your order. You will be notified of the shipping costs and carrier at that time. Please note that you will be responsible for any taxes or duties incurred by the destination country.

Ashley by Ashley Schenkein accepts secure payments using Visa, MasterCard, American Express and Discover.

Shipments within Colorado require a sales tax rate of 2.9%. All orders shipped outside of Colorado do not pay sales taxes.

Return Policy
All custom orders are non-refundable. We will, however, do everything in our control to make sure you are absolutely 100% satisfied with your purchase. If you are sending back an item to have something changed, please make sure that it is packed really well in a box. We are not responsible for any damage that may occur during transit due to poor packaging. 
*Any purchase made from an Ashley by Ashley Schenkein retailer must be returned to that retail location in accordance with their return policy.

Special Orders
Please contact us if you require special sizing or would like to request an alternate metal for a particular piece. We will accommodate your requests as best as possible!

Gift Wrapping
We offer beautiful gift-wrapping, placing each piece in an individual gift box. 

Conflict-Free Diamonds & Sustainability
Ashley by Ashley Schenkein strives to lessen our impact on the planet, and our goal is to maintain balance between producing high-quality products aesthetically and integrally, while minimizing our carbon footprint whenever possible. We do this by using all conflict free diamonds. Our primary diamond supplier is certified to be conflict-free and we feel that it’s our duty to challenge our suppliers in this regard. We hope you will seek out information on these important practices as well. We are also proud to incorporate other sustainable practices in our studio. Key tactics include locally-made production, using as much recycled metal, recycled paper and gift boxes as possible, installing energy-efficient studio lights and implementing “green” cleaning methods. We reuse packaging materials, print only what’s necessary, and recycle all eligible materials. We are always striving to make more changes to minimize our impact on the environment, and we applaud you for supporting these practices. As a small company, while these changes may seem minimal, we know they make a big difference and we all have to start somewhere.

We do not set up consignment accounts and only accept inquires interested in setting up a wholesale account.

If you are interested in a wholesale account, please contact ashley@asjewelrydesign.com. We will respond with a request for additional information before processing your inquiry. Then we will send you more detailed information including wholesale costs, a line sheet and our policies and procedures.

Payment Terms
We apply net 30 payment terms to all wholesale accounts. We accept certified business checks. 

Orders typically take 4-7 weeks to deliver from date of order. We will provide a more specific delivery date estimate upon receipt of order. Please note that high production times – including the winter holiday season, July and August – may delay delivery times. Shipping and handling fees are the responsibility of the buyer and will be billed accordingly. Delivery will be made via FedEx or UPS with insurance, and a signature will be required.

If an order is canceled prior to its shipment, the buyer will incur a 10% cancellation fee. This fee covers our time and any production prior to your canceled order. This fee will be billed accordingly.

Resale Only
Products are intended for resale only. Your wholesale account is not to be used by anyone other than you or an approved representative of your company for resale from your business.

If a product is damaged in transit, we will gladly repair it. Claims must be made within 7-10 days of receipt of goods. Please contact us before returning any products.